Orders are processed and shipped Monday through Friday excluding holidays during normal business hours Central Time. Please note that it can take 24-72 hours for processing if your order was placed on a weekend or holiday. If you place your order after 12 PM Central Time it will process the following business day.
Free Shipping (US)
We offer free standard shipping within the USA for orders over $70. Soon we will have an expedited shipping option for a fee. We appreciate your patience while our team works to implement this option.
Orders ship via UPS or USPS and arrive within 3-9 business days after your order is processed.
Canadian Shipping
Orders to Canada ship via DHL with an $18 shipping fee and arrive within 5-12 business days after your order is processed.
We’ll send an order confirmation email after you have placed your order on our website. If you haven’t received a confirmation email, contact us at team@getwonderfeel.com. Once your item has shipped, another email will be sent with your tracking number so you can view its shipping progress.
If you would like to change your address, payment method, or cancel your subscription before your auto-renewal date, go to your user profile and click on “My Subscription” to make your changes. Your auto-renewal date is listed under your user profile/My Subscription. Alternatively, just email us at team@getwonderfeel.com and we’ll do it for you.
To adjust the frequency of your orders or pause your subscription (up to 4 months) please email us at team@getwonderfeel.com with your request.
Please note that it may take up to 48 hours for your request to be processed if you send your email on a weekend or holiday.
We are unable to change your shipping address or provide refunds for cancellation requests made after your order has been processed by our shipping partner.
At Wonderfeel we strive to provide you with the best products and experience, but if something doesn’t work out we’ll help you get it sorted.
We offer refunds for unopened products with the original seal, purchased from our online store within thirty (30) days of delivery. We do not accept returns for products that are partially used, opened, or appear to be tampered with. Please note that customers are responsible for return shipping costs. To ensure we receive your returned item(s) trackable shipping is required. Please email us at team@getwonderfeel.com to start your refund process.
Upon receiving and inspecting your unopened item, our team will begin processing your refund. Refunds are issued (minus the cost of original shipping for orders under $70) to the payment method used during your purchase. It may take 3 to 7 business days for the refund to show up on your statement.
Did your order arrive damaged?
In the unfortunate event your product arrived damaged, we ask that you notify us as quickly as possible. Please take a picture of your damaged item in its shipping box and email it along with your order number to team@getwonderfeel.com or you can text us at 646-801-7606. Do not discard the damaged item or packaging. We will assist you in returning it and providing a replacement. Replacements or refunds for damaged items are not available after seven (7) days of delivery.
Other:
Any order discrepancies must be reported within 7 days of delivery.
This return policy does not apply to products purchased through a retail store or online website other than www.getwonderfeel.com.
Products purchased through an authorized Wonderfeel retailer will not be refunded by us directly. In such case, any refunds must be obtained from the authorized retailer from whom you purchased the product and will be subject to the retailer’s policy on refunds.
All international sales are final.
If there is something about our products that aren’t meeting your standards of wellness please let us know. We truly want to hear from you so we can make it better.
And should you have any questions, suggestions, or just want to see what we’re up to, drop us a note or give us a call.
Email: team@getwonderfeel.com
Phone: 646-801-7606 — Send us a text or leave a voicemail. We usually respond within two hours or less Monday thru Friday, 9 am – 6 pm Pacific Time.