Shipping and Returns

Shipping

Orders are processed and shipped Monday through Friday excluding holidays during normal business hours Central Time. Please note that processing can take 24-72 hours if your order was placed on a weekend or holiday. Orders placed after 2 PM Central Time will process the following business day.

Free Shipping (USA, excluding military addresses)

We offer free standard shipping within the USA for orders over $70. Soon we will have an expedited shipping option for a fee. We appreciate your patience while our team works to implement this option.


Orders ship via USPS and arrive within 1-6 business days depending on your location after your order is processed.

Military Addresses

All mailing addresses with an APO or FPO designation along with a two-character abbreviation of AE, AP, or AA ship with a flat fee of $18.

Orders to these addresses ship only via USPS and will arrive within 6-12 business days after your order is processed.

International Shipping

For all destinations* outside of the US, shipping, VAT, duties, and customs fees will be calculated at checkout, with delivery estimated at 6-14 business days through DHL.

*Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Switzerland, United Kingdom and Oman, Abu Dhabi, and Dubai.

Address Input Errors

If you entered the wrong shipping address by mistake please text or leave a voicemail within 30 minutes of placing your order at 646-801-7606. Include your correct address and order number in your message. We will confirm if your requested change could be made. After an order has been processed we can no longer correct any address errors.

Refunds for Address Errors

  • Refunds will be issued less a 20% restocking fee for undelivered orders returned to our warehouse.
  • Refunds are not available if your order is shipped and received at the wrong address.

Order Confirmation & Tracking

You’ll receive an order confirmation email after you have placed your order on our website. If you haven’t received a confirmation email, contact us at team@getwonderfeel.com. After your item ships, you will receive another email with your tracking number so you can check its progress.

Subscriptions

Your user profile allows you to change your address, payment method or cancel your subscription before your auto-renewal date. To do this, click on ‘Subscriptions’ in your account profile. Your auto-renewal date is listed here too. Alternatively, just email us at team@getwonderfeel.com and we’ll do it for you.

If you’d like to change the frequency of your subscription, it’s easy. Just go to your account page under ‘Subscriptions’ and make the change anytime before your next shipment. We offer monthly, every other month, and quarterly shipments.

Subscriptions can be paused for up to 6 months if needed. Please email us at team@getwonderfeel.com with your request, and we’ll be happy to adjust your next renewal date. Please note that it may take up to 48 hours for your request to be processed if you send your email on a weekend or holiday.

Youngr™ NMN subscribers will receive their first order in an elegant glass bottle that you can save and refill. Every subscription renewal thereafter ships in our 100% recyclable and biodegradable refill pouch.

Need a new bottle from time to time? We get it; things happen, so we made it easy. Simply visit your account, select ‘Subscriptions’, and request it anytime before your next renewal. However we cannot guarantee bottle replacement requests made within 24hrs of your next renewal.

We are unable to change your shipping address, modify order quantities, or reverse a payment for cancellation requests made after your order has been processed by our shipping partner.

Return Policy

At Wonderfeel we strive to provide you with the best products and experience, but if something doesn’t work out we’ll help get you sorted.

We offer refunds for unopened products purchased from our online store within thirty (30) days of delivery. We do not accept returns for products that are partially used, opened, or appear to be tampered with. Please note that customers are responsible for return shipping costs. To ensure we receive your returned item(s), trackable shipping is required. To start your refund process along with return shipping instructions*, please email us at team@getwonderfeel.com.

*We cannot process refunds for returns sent to the address on your original shipping label.

Upon receiving and inspecting your unopened item, our team will begin processing your refund. Refunds are issued (minus the cost of original shipping for orders under $70) to the payment method used during your purchase. Please note that it may take 3 to 7 business days for the refund to show up on your statement.

Did your order arrive damaged?

In the unfortunate event your product arrived damaged, we ask that you notify us as quickly as possible. Please take a picture of your damaged item in its shipping box and send it along with your order number to team@getwonderfeel.com or you can text us at 646-801-7606.  Do not discard the damaged item or packaging. We will assist you in returning it and providing a replacement. Replacements or refunds for damaged items are not available after seven (7) days of delivery.

Other:

Any order discrepancies must be reported within 7 days of delivery.

This return policy does not apply to products purchased through a retail store or online website other than getwonderfeel.com.

Products purchased through an authorized Wonderfeel retailer will not be refunded by us directly. In such case, any refunds must be obtained from the authorized retailer from whom you purchased the product and will be subject to the retailer’s policy on refunds.

All international sales are final.

Questions?

If there is something about our products that aren’t meeting your standards of wellness please let us know. We truly want to hear from you so we can make it better.

And should you have any questions, suggestions, or just want to see what we’re up to, drop us a note or give us a call.

Email: team@getwonderfeel.com

Phone: 646-801-7606 — Send us a text or leave a voicemail. We usually respond within two hours or less Monday thru Friday, 9 am – 6 pm Pacific Time.